Resume

NICK SIAKOTOS
Associate Director of Systems Engineering
Londonderry, NH • [email protected] • www.linkedin.com/in/nicholas-siakotos-66a9781a

EXECUTIVE SUMMARY
IT Leader with 15+ years of experience delivering enterprise-level infrastructure, virtualization, cloud services, and cybersecurity. Known for achieving near‑zero downtime data center migrations, reducing security incidents, and delivering high‑availability solutions for over 20,000 users. A strategic thinker and servant leader with a proven record in process improvements and team development.

CORE COMPETENCIES

Infrastructure, Virtualization & Resiliency:
VMware vSphere (vSAN, NSX‑T, NSX‑V, Horizon, vRops, LogInsight), Replication to Azure Site Recovery; Windows Server, Active Directory, Linux; Dell storage and servers; Kemp LoadMaster; HAProxy; Veeam, Rubrik, Zabbix, NGINX, Apache

Cloud & Collaboration:
Microsoft 365 (Azure, SharePoint, Teams, Entra, OneDrive, Purview, Intune), AWS

Security:
Microsoft Authenticator, YubiKey, Conditional Access, Windows Hello for Business, Microsoft Defender, Zero Trust, SIEM (Wazuh, Graylog, QRadar), Microsoft Purview, eDiscovery, Taigis, Secret Server

Automation & Scripting:
Ansible, Terraform, PowerShell, VMware PowerCLI

Management & Leadership:
ITIL, ServiceNow ITSM, Executive Communication, Cross‑functional Team Building

KEY ACCOMPLISHMENTS
• Directed multi‑million‑dollar data center relocations (2017–2023) sustaining 99.99% uptime for over 20,000 users.
• Deployed VMware Horizon (vLabs) during COVID‑19 for 5,000+ concurrent users, ensuring seamless remote instruction.
• Executed a 24/7 recovery from a major cyber threat, reducing recovery time by 40% and bolstering security posture.
• Migrated Exchange to Microsoft 365 and transferred 100TB of legacy file shares to OneDrive/SharePoint, streamlining operations and cutting support calls by 60%.
• Implemented automated ServiceNow workflows, reducing expedited change approvals by 50%.
• Cultivated a high‑performing team through targeted mentoring and continuous process improvements.

PROFESSIONAL EXPERIENCE

ASSOCIATE DIRECTOR OF SYSTEMS ENGINEERING
University of Massachusetts Lowell | 2021–Present
• Directed the migration of production workloads from Shrewsbury Data Center to Markley Lowell, maintaining 99.99% uptime for over 20,000 users.
• Strengthened cybersecurity by deploying Microsoft Defender for Endpoint, Office 365 email hygiene, and MFA—resulting in a 30% reduction in security incidents.
• Oversaw the transition from Skype for Business to Microsoft Teams, enhancing unified communications for over 10,000 faculty and staff.
• Led cross‑functional teams to implement automated ServiceNow workflows, reducing manual overhead by 50%.
• Supervised and developed a team of 6+ engineers through regular one‑on‑one coaching and performance evaluations.

MANAGER OF SYSTEMS ENGINEERING
University of Massachusetts Lowell | 2015–2021
• Deployed and scaled VMware Horizon (vLabs) for 5,000+ concurrent users during COVID‑19, ensuring seamless remote instruction.
• Redesigned authentication systems using ADFS for secure single sign‑on, benefiting over 20,000 students and faculty.
• Migrated email and file systems to Microsoft 365, reducing overhead costs by 20% while enhancing scalability.
• Maintained 99.99% uptime for mission‑critical systems via advanced monitoring and load‑balancing techniques.
• Mentored junior engineers, fostering a culture of knowledge sharing and continuous improvement.

EDUCATION & CERTIFICATIONS

Education:
Bachelor of Science in Criminal Justice, Minor in Psychology
University of Massachusetts Lowell, MA | 2008

Certifications:
• Microsoft: 12+ certifications spanning Windows XP to Windows Server 2012, including MCSE
• ITIL: ITIL Foundations (v4)
• VMware: 5+ certifications including Double VCP (DCV & DTM), VCP 6, and VCP 5